When a payment is made through IdeaRoom Designer, the payment must traverse a path of financial milestones -- including approval from the credit card company or bank, transfer of funds to IdeaPay, and transfer of funds to your bank account.
We provide statuses in the Payment tab of SalesView throughout this flow to keep you informed of where your money is at any point!
Payment Status | Description |
Pending | A payment request has been sent but we have not yet received confirmation from the financial institution that it can be completed. |
Authorized | The payment is approved by the financial institution. This status indicates that the order can proceed. |
Succeeded | The financial institution has transferred the funds to IdeaPay. |
Paid Out | Funds have been transferred to your bank and the transaction is complete. |
Refund Requested | A refund of IdeaPay funds have been initiated for a transaction. |
Refunded | The buyer's financial institution has been credited for the requested refund. Note that you are responsible for any fees associated with the refund. |
Cancel Requested | A cancellation has been initiated. Cancellations are available before funds have been transferred to IdeaPay. |
Cancelled | The transaction has been cancelled between Authorized and Succeeded. No transfer of funds occurred. |
Chargeback | An ACH transaction has been reversed due to insufficient funds or because the customer disputed the charge with their bank. |